Combining BI intelligence with automated mail merge or email blast routines make collection letters a very efficient and effective process for GrandMetrics clients to implement. At any time, GrandMetrics BI recommends a list of customers to be sent one of four pre-styled collection letters. Customer letter selections can be easily modified to be more or less lenient, or can be easily moved from a more aggressive toned letter, to a less aggressive one, or vice versa. The richly formatted collection letters can be tailored to satisfy any client’s design scheme (i.e. custom wording, colors, graphics and fonts), and can be distributed in minutes via email blitzes and/or mail merge functionality available through Microsoft WORD™ and Outlook™.