Identify customer invoices which may have been lost, causing them not to have been paid.
It is not uncommon for a customer to misplace some invoices causing them to never get setup for payment. Perhaps a simple letter or email could help get these overlooked payments resolved. The new “Old Unpaid Invoices” report can isolate possible missed payments and can be used to generate mail-merge letters or email blasts to your customers. Find customers with relatively current balances, but who have a few old unpaid invoices and automate a communication campaign to collect such outstanding amounts.